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    How can I get in contact with a VITAL XII representative?

    To contact a VITAL XII representative you can submit a Contact Us form which is found on this website or you can send an email to and a representative will get back to you within 24 hours, if not sooner.


    What do I do if my tracking status says “delivered” but I haven’t received my package?

    We will review your order to make sure there are no errors, however if you have received a tracking number then you will need to follow up with USPS (United States Postal Service) and provide them with your tracking number to verify that your package was actually delivered.


    How can I change a product or an address on my order?

    You will need to immediately email to have the order updated however if the order has already been shipped then unfortunately we are unable to make modifications.


    Do I have to pay taxes?

    If your order is being sent to a Georgia address then yes you will have to pay sales tax however if you are not located in Georgia then no, no taxes will be applied.


    Where is my product shipped from?

    Atlanta, Georgia.

    How long does it take for my order to process?

    Once you have placed your order, please allow 3-5 business days for the package to be shipped.


    How can I track my order?

    Once your order is fulfilled you will receive an email including your tracking number. If you have created an account on you will be able to sign in your account and check the order status there as well.


    What is the return policy?

    We understand that it is important you receive your item just as pictured because our handbags are necessary for your everyday look. If you are not 100% satisfied with your purchase, you can return your order to us for a full refund. Please keep in mind items must be returned unworn and in the original packaging. You can return your purchase for up to 30 days from the delivered date.


    Do I have to pay for returns?

    No, please send an email to and we will send you an electronic return label that you can print off and use for shipping your return.